Student Loans - always a headache! and always causes some level of panic for me
Took a deep breath - asked the Goddess to help guide me. The conversation with the costumer rep. didn't go well - he wasn't very helpful. I come to find out that the repayment plan I was in I was no longer eligible for but Sallie Mae didn't communicate that to me, no email, no US mail, nothing. I got angry. So I asked for a supervisor - who really helped me out. I first let into her for not notifying me about my ineligibility. I said I was upset and extremely disappointed by their service. I was also angry that the options I was given by the first person where ones that I could not afford, and did she want me to default on my loans. She began to work with me to find a more affordable option, which we found. She also apologized for Sallie Mae not contacting me.
Goddess, thank you for being with me, for the courage to speak up, get what I needed, express myself in the moment, and then to work it through to a satisfactory conclusion. I am so grateful.....
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